COVID-19 Announcement
TELEPHONE AND VIDEO VISITS
Due to the COVID-19 health concern, we are now conducting telephone and video visits from all locations, with the exception of dental services. If you have an appointment for a medical visit and it is eligible for a telephone or video visit, we will be contacting you soon to confirm your appointment.
HELPFUL RESOURCES
HEALTH INFORMATION AND EXPERT GUIDANCE:
CDC – Centers for Disease Control & Prevention: www.cdc.gov National information source for the latest news, guidance, and resources.
NCFH – National Center for Farmworker Health: www.ncfh.org For the latest updates and resources on COVID-19.
WHO – World Health Organization: www.who.int International information sources for the latest news, guidance and resources.
UNIDOSUS – www.unidosus.org Tips to protect yourself and identify symptoms as well as a list of resources for more information.
National Alliance for Hispanic Health: www.healthyamericas.org Bilingual information on COVID-19.
LOCAL TESTING SITES AND RESOURCES:
Cameron County Health Services Health Line – A call center for information, questions and guidance for residence of Cameron County. Available 24/7. Please call 1-956-247-3650.
RESOURCES FOR PARENTS:
National Association of School Psychologists: https://www.nasponline.org/ How to talk to children about COVID-19.
American Academy of Pediatrics: www.aap.org Tips to keep you and your family safe; prepare for school and early care center closures.
Kaiser Family Foundation: www.kff.org Provides the latest state-level data on COVID-19 cases, and the various actions states have taken to combat the crisis.
Texas Health and Human Services: https://hhs.texas.gov For the latest information on Medicaid/SNAP renewal extensions.
www.dshs.state.tx.us/coronavirus/ Stay up-to-date on the latest news impacting Texas
HHSC Statewide COVID-19 Mental Health Support Line – 1-833-986-1919 for free mental health support for all Texans. Available 24 hours a day, 7 days a week.
To our Patients,
The health and safety of our patients, employees, and community is our highest priority. We continue to monitor updates from National, State, and local health officials on a daily basis and are taking appropriate actions in response. At this time, all clinic operations remain open, including evening and weekend clinics. Dental services are also available.
If you have symptoms:
For the safety of our patients, our staff, and our community, if you are experiencing possible symptoms of COVID-19, call the clinic and schedule an appointment.
Symptoms
- Fever
- Cough
- Shortness of breath
Call the clinic and alert us before scheduling an appointment.
Please do not come to the clinic as a walk-in patient if you are experiencing these symptoms. Calling ahead will help us prepare for your visit, will ensure that you are taking the right steps to address your symptoms, and will help protect the other patients with scheduled appointments. The contact number for all clinics is 956-365-6000.
We also encourage established patients with an active account to contact us through the Patient Portal which can be accessed through the link on our main webpage:
Protecting our patients and staff
Su Clinica is closely monitoring the outbreak and is following CDC recommended guidelines for health care providers. In addition, the clinic has implemented enhanced cleaning and infection control procedures and continues to provide ongoing training for everyone at the clinic.
To protect you and our medical team so that we may continue to serve you, you will notice some enhanced screening and protective procedures in place when you visit the clinic. These measures have been carefully planned to ensure your health and safety, the health and safety of clinic staff, as well as the extended healthcare needs of the community. Please comply with all requested procedures as directed by your provider or clinic staff.
We ask that you limit the persons who accompany you to your appointment to only the ones who are absolutely necessary for your care. This will help us comply with social distancing standards and avoid the potential spread of the disease.
Latest information on COVID-19 and Frequently Asked Questions
Due to the quickly changing nature of the outbreak and frequently updated government policies, we ask you to check the following websites for the latest information and guidance:
Federal Information
State Information
https://dshs.texas.gov/coronavirus/
Local Information
http://www.cameroncounty.us/publichealth/index.php/coronavirus/
Be assured that Su Clinica remains in close contact with U.S. Department of Health and Human Services, State of Texas, and Cameron County officials and we will continue to keep you updated as the situation progresses. Thank you again for putting your trust in Su Clinica. As a federally qualified community health center, we are prepared to meet the challenges ahead and to fulfill our daily commitment to provide access to the highest quality healthcare services for all residents of Cameron and Willacy counties. We want you to know that we are here for you, always.
Sincerely,
Elena Marin, M.D. Chandrasekhar Reddy, M.D.
Chief Executive Officer Chief Medical Officer
What to Expect From
Your Medical Home
What we will do:
Learn About You
We’ll learn about your medical history so we can prevent things before they become serious. Having the complete picture will help us provide better care for you.
Respect you
We’ll keep your health information private. We’ll also try to provide you with services in locations and at times that are convenient to you.
Help you reach your goals
Our team of doctors, patient educators, social service workers, and outreach workers are here to support you along the way to a healthier lifestyle.
Communicate with you
We’re here for you when you might get sick but we’ll also be here to provide you with friendly reminders for things like annual checkups, immunizations, and health tips.
What we want you to do:
Share your story with us
We’ll learn about your medical history so we can look out for things before they might happen. Try to be as complete and honest as you can so that together we can make the best decisions.
Learn about your health
Look at different treatment options, their risks, and benefits.
Communicate with us
Ask questions and discuss any problems or concerns you may have. Tell us about any medicines, supplements, or herbal medicines that you take.
Work toward your goals
Create an action plan and work with your medical team to reach your goals. We’re here to help.
Help us improve
Give us feedback on how we’re doing. We welcome suggestions and comments from you.
Su Clinica is a community health center built with you in mind.
We bring together many services under one roof so that you can have one convenient place to call your medical home.
Together, we will help you reach your healthcare goals, now and for the future.